Oct 7, 2022
This week, Dan Neumann is joined
by Adam Ulery to discuss the topic of accountability. In this
episode, they address the concept of accountability that could
sometimes be misunderstood and even carries some
misconceptions.
Adam and Dan talk today about
how leaders can foster accountability in organizations and which
practices are the most effective to support this work. During this
insightful conversation, they dive deep into the meaning and
extends of ownership, setting clear expectations, and the value of
honoring vulnerability as a necessary exercise to avoid the fear of
making mistakes.
Key Takeaways
- Is accountability negative?
-
- Many people treat the concept of accountability
as if it is negative, but it actually is very positive, once it is
experienced in a high-performing Team.
- Accountability can be disguised in blame in
some unhealthy Team environments.
- Fear in an organization makes it hard for it to
foster accountability.
- Fearing failure is counterproductive since
making mistakes is the way for humans to grow.
- Making a good decision doesn’t necessarily lead
to a good outcome and sometimes bad decisions end up in a good
result.
- Accountability is ownership.
-
- Owning your decisions and part in the
decision-making is showing accountability.
- Accountability is to be willing to face the
consequences that come with the outcome, success or
failure.
- Accountability is also doing what you said you
would do.
- Leaders must model accountability.
-
- Leaders must be honest with themselves and be
vulnerable in order to encourage those behaviors in
others.
- Leaders can increase the level of
accountability in an organization by empowering people to succeed,
giving them the resources they need, expecting them to take action,
and then making it safe for them to make mistakes.
- Can people negotiate what can they be
accountable for?
-
- It is important to communicate expectations
clearly in order to align people with them.
- Open communication is vital since it allows a
mutual understanding of where ownership begins and where it
ends.
- The SBI Model is great to build
accountability.
-
- The SBI model is one of the most effective to
provide positive and negative feedback.
- Saying how something made you feel is a way of
modeling vulnerability.
Mentioned in this Episode:
Thinking in Bets: Making
Smarter Decisions When You Don’t Have All the
Facts, by Annie
Duke
SBI Model
Listen to
Episode 35 for more about the SBI Model
Leading
Change, John P.
Kotter
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